![]() If you have any questions about this, please contact PayPal or Stripe. Therefore, after placing an order, if you change your mind and ask for a refund, we will deduct the service fee for PayPal or Stripe, whichever one you used to purchase. PAYPAL and STRIPE SERVICE FEES: Please note both PayPal and Stripe do not offer a refund for the service fees they charge when you purchase a product. By placing your order, you signify that you agree to be bound by our Order Cancellation Policy. It means we will not process your cancellation request after this period has passed. After 5 hours, your item(s) have either already been shipped, prepared to ship, or are currently being custom-made. ORDER CANCELLATION: After you place an order, you have 5 hours to request an order cancellation. Please study the product and ask us questions before you buy. Please click here to see more on Tariffs.ĬOVID: We are suspending product returns due to the current COVID-19 pandemic unless there is a manufacturing defect. The total amount for your order does not include any duties, import taxes, customs fees, and GST/VAT. Please check the "Made In" and "Made By" labels on the product page to see the product's origin. Oz Robotics, Manufacturing Partner, or Supplier are not responsible for tariffs. Therefore we can't add any tariff to the product's retail pricing. However, we do not do that because each country charges a different amount, while some do not even charge. Why don't we add tariffs to the product's retail price? - If all countries deducted the same tariff amount, we would have added the tariff amount to the product price. A tariff belongs to the buyer when applicable. The total amount for your order does not include a customs fee/tariff. CUSTOMS and TARIFFS: While not all products require a tariff, some products may require a minimal tariff if applicable in your country for orders of $800.00 and above. Additionally, to see the shipping cost for your country, add the item to the Shopping Cart you will see the shipping cost based on your Country and Location. To benefit from lower shipping costs for orders with multiple items, don't hesitate to contact us at Our shipping rates are listed very clearly on each product page under the SHIPPING tab. SHIPPING COSTS:įor some industrial products, e.g., heavy wheels, CNC machines, etc., the shipping cost is calculated based on the product weight, not quantity. However, sometimes delivery may take about 7 to 10 business days, depending on the shipping destination, logistics mode, weather conditions, product weight, size, or shipping company distribution structures based on re-planning, such as staff shortages caused by COVID. Standard delivery generally occurs within 5 to 7 business days after the shipping date. We usually ship within two to three business days after the full payment. WE SHIP WORLDWIDE: We primarily ship via FedEx, UPS, DHL, EMS, TNT, and USPS because they are fast, reliable, and easily trackable. Other Necessary Accessories(Wires, Nuts, Screws, Copper Standoffs, etc.) ![]()
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